發(fā)布時間：2019-06-08 08:11

【摘要】：衛(wèi)生監(jiān)督協(xié)管服務是實現(xiàn)公共衛(wèi)生服務均等化的重要舉措，夯實了衛(wèi)生監(jiān)督體系的網(wǎng)底，發(fā)揮出積極的前哨作用，有效緩解了當前衛(wèi)生監(jiān)督人力不足的問題。作為協(xié)管服務工作的實施主體，衛(wèi)生監(jiān)督協(xié)管員是衛(wèi)生監(jiān)督協(xié)管體系的最根本要素，協(xié)管員的素質(zhì)、工作能力、工作態(tài)度等極大程度決定了協(xié)管服務工作開展水平。因此，本文選取具有較高實際運用價值的赫茨伯格保健激勵雙因素理論作為指導,通過文獻資料分析、實地調(diào)研、咨詢訪談、問卷調(diào)查、數(shù)據(jù)統(tǒng)計分析等方法，對廣州市衛(wèi)生監(jiān)督協(xié)管服務工作開展情況、協(xié)管員隊伍建設與管理現(xiàn)狀進行調(diào)查，分析研究廣州市衛(wèi)生監(jiān)督協(xié)管員的激勵現(xiàn)狀、激勵需求，并構(gòu)建衛(wèi)生監(jiān)督協(xié)管員激勵模型，提出相關(guān)的激勵對策及保障措施，為提高衛(wèi)生監(jiān)督協(xié)管員激勵水平，提高工作績效提供參考。 本文共分為五個部分: 第一部分是緒論，介紹了選題的研究背景、理論基礎及研究進展、研究目的與意義、研究內(nèi)容與方法、質(zhì)量控制與統(tǒng)計分析方法。 第二部分描述分析了廣州市衛(wèi)生監(jiān)督協(xié)管單位基本情況、協(xié)管服務工作開展情況以及衛(wèi)生監(jiān)督協(xié)管人力資源配置情況，對廣州市衛(wèi)生監(jiān)督協(xié)管員對激勵因素和保健因素的滿意度與影響程度認知差異進行比較、分級，并將激勵因素和保健因素重新分為三個層面。 第三部分分別從保健因素和激勵因素兩方面闡述了廣州市衛(wèi)生監(jiān)督協(xié)管員激勵現(xiàn)狀和存在的問題。 第四部分分別從從保健因素和激勵因素兩方面對衛(wèi)生監(jiān)督協(xié)管員激勵問題產(chǎn)生的具體原因進行了深入性的探討分析。 第五部分在構(gòu)建衛(wèi)生監(jiān)督協(xié)管員激勵模型的基礎上，，提出基于雙因素理論的衛(wèi)生監(jiān)督協(xié)管員激勵對策和保障措施。結(jié)語部分介紹了研究的結(jié)論、研究創(chuàng)新點、研究局限與展望。 本文研究的創(chuàng)新點是將人力資源管理中的激勵研究引入衛(wèi)生監(jiān)督協(xié)管服務行業(yè)中，首次運用雙因素理論指導廣州市衛(wèi)生監(jiān)督協(xié)管員的激勵管理，拓展了激勵研究的范圍，拓寬了雙因素理論的研究對象。 本文研究的主要成果是將雙因素中的保健因素和激勵因素從內(nèi)部劃分為主導因素、次要因素和保持因素三個層面，在制定激勵措施及在實施的過程中，對不同層級的因素采取不同強度的激勵措施，對主導因素采取強激勵措施，對次要因素采取弱激勵措施，對保持因素，則維持現(xiàn)狀。構(gòu)建了衛(wèi)生監(jiān)督協(xié)管員激勵模型，使提出的激勵對策更具有實用價值。
[Abstract]:Health supervision and management service is an important measure to realize the equality of public health services. It has consolidated the network bottom of the health supervision system, played an active role as an outpost, and effectively alleviated the problem of shortage of health supervision manpower at present. As the main body of the cooperative management service, the health supervision and management staff is the most fundamental element of the health supervision and management system. The quality, working ability and working attitude of the co-management staff determine the development level of the co-management service to a great extent. Therefore, this paper selects Herzberg's two-factor theory of health care incentive, which has high practical application value, as a guide, through literature analysis, field investigation, consultation and interview, questionnaire survey, data statistical analysis and so on. This paper investigates the development of health supervision and management service in Guangzhou, analyzes and studies the incentive status and demand of health supervision and management in Guangzhou, and constructs the incentive model of health supervision and management. The relevant incentive countermeasures and safeguard measures are put forward to provide reference for improving the incentive level of health supervision and management staff and improving work performance. This paper is divided into five parts: the first part is the introduction, which introduces the research background, theoretical basis and research progress, research purpose and significance, research content and method, quality control and statistical analysis method. The second part describes and analyzes the basic situation of health supervision and management units in Guangzhou, the development of cooperation and management services and the allocation of human resources for health supervision and management. This paper compares and classifies the cognitive differences in the satisfaction and influence degree of incentive factors and health care factors among health supervision and management staff in Guangzhou, and redivides the incentive factors and health care factors into three levels. The third part expounds the present situation and existing problems of health supervision and management staff in Guangzhou from two aspects of health care factors and incentive factors. The fourth part discusses and analyzes the specific causes of the incentive problems of health supervision officers from two aspects: health care factors and incentive factors. In the fifth part, on the basis of constructing the incentive model of health supervision and management staff, the incentive countermeasures and safeguard measures of health supervision and management staff based on two-factor theory are put forward. The conclusion part introduces the conclusion, innovation, limitation and prospect of the study. The innovation point of this paper is to introduce the incentive research in human resource management into the health supervision and management service industry, and to guide the incentive management of health supervision and management staff in Guangzhou for the first time by using the two-factor theory, which expands the scope of incentive research. It broadens the research object of two-factor theory. The main results of this paper are that the health care factors and incentive factors in the two factors are divided into three levels: leading factors, secondary factors and maintenance factors, in the process of formulating incentive measures and implementing them. Different intensity incentive measures are taken for different levels of factors, strong incentive measures are taken for leading factors, weak incentive measures are taken for secondary factors, and the status quo is maintained for maintaining factors. The incentive model of health supervision and management staff is constructed, which makes the proposed incentive countermeasures more practical.
【學位授予單位】：吉林大學
【學位級別】：碩士
【學位授予年份】：2015
【分類號】：D630.9;R197.2

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