發(fā)布時(shí)間：2024-03-30 20:58

　　公共服務(wù)管理改進(jìn)措施是管理人員與利益相關(guān)方共同提出,并由職能部門實(shí)施的運(yùn)營(yíng)策略,以改進(jìn)公共組織內(nèi)部程序、機(jī)制并取得滿意的業(yè)績(jī)。公共服務(wù)管理的改進(jìn)措施包括績(jī)效合同、精簡(jiǎn)機(jī)構(gòu)、重新定位和賦予員工權(quán)力,基于成果的管理、薪資制度和激勵(lì)機(jī)制、電子政務(wù)、全面質(zhì)量管理/國(guó)際標(biāo)準(zhǔn)化以進(jìn)行組織認(rèn)證和權(quán)力下放。本文通過(guò)結(jié)構(gòu)化調(diào)查問(wèn)卷獲得研究數(shù)據(jù),問(wèn)卷樣本為肯尼亞的1500名公務(wù)員,其中169個(gè)調(diào)查問(wèn)卷結(jié)果因信息不完整而被刪除。因此,該研究最終使用了 1291個(gè)受訪者的樣本。該研究對(duì)管理改進(jìn)措施的無(wú)效假設(shè)和公共服務(wù)績(jī)效進(jìn)行了測(cè)試。本文采用SPSS和Excel進(jìn)行了描述性統(tǒng)計(jì)、相關(guān)性分析和回歸分析。首先,在改進(jìn)公共服務(wù)管理、提高組織轉(zhuǎn)型率的背景下,以及全球競(jìng)爭(zhēng)的市場(chǎng)環(huán)境下,公共服務(wù)組織和個(gè)人面臨著新的挑戰(zhàn)。其次,全球化進(jìn)程在商品生產(chǎn)、服務(wù)提供、通信和資源利用效率等領(lǐng)域發(fā)展起來(lái),對(duì)經(jīng)濟(jì)發(fā)展產(chǎn)生了影響。公共行政正在現(xiàn)代化,特別是通過(guò)私有化、外包或重組與企業(yè)活動(dòng)有關(guān)的初始公共服務(wù)。這些措施降低了公共管理的成本和浪費(fèi),并加強(qiáng)了公共服務(wù)的提供。這項(xiàng)研究將有利于公共機(jī)構(gòu)政策制定者、學(xué)者和研究人員;也將有利于公共服務(wù)改革的...

【文章頁(yè)數(shù)】：113 頁(yè)

【學(xué)位級(jí)別】：博士

【文章目錄】：
Acknowledgements
摘要
Abstract
List of Abbreviations and Symbols
1 Introduction
    1.1 Background
    1.2 Objective of the study
    1.3 Research questions
    1.4 Sinificance of the study
2 Literature Review
    2.1 Management improvement initiatives
    2.2 Downsizing
    2.3 Reorientation approach
    2.4 Employee empowermen
    2.5 Performance contracts
    2.6 Pay systems and incentives
    2.7 E-Government
    2.8 Impact of managemen improvement initiatives on public service performance decisions
    2.9 Public accountability
    2.10 Ethical leadership in organizations
    2.11 Research hypotheses
    2.12 Conceptual framework
3 Methodology
    3.1 Research design
    3.2 Tools
    3.3 Response rate
    3.4 Sample distribution
    3.5 Respondent's profile
    3.6 Experience in the public service
    3.7 Experience in the current section
    3.8 Gender representation
    3.9 Age of the respondents
    3.10 Experience with management improvement initiatives
    3.11 Measures of construct
    3.12 Data Analysis and methods
4 Research Findings and Discussion
    4.1 Factor analysis
    4.2 Descriptive statistics
    4.3 Regression analysis and frequency distribution
        4.3.1 Reliability test
5 Conclusion and Future Directions
    5.1 Significance and conclusion
    5.2 Future directions
    5.3 Contribution of innovative points to knowledge base
    5.4 Limitations of the research
References
Appendices
作者簡(jiǎn)歷及在學(xué)研究成果
學(xué)位論文數(shù)據(jù)集



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