本文關(guān)鍵詞：人性化服務(wù)在小兒外科病房護(hù)理管理中的應(yīng)用，由筆耕文化傳播整理發(fā)布。

人性化服務(wù)在小兒外科病房護(hù)理管理中的應(yīng)用

The application of humanization services in nursing management in pediatric surgical ward

[1] [2] [3]

ZHANG Lan. （Department of surgery, Baoan people＇s hospital, Shenzhen, Guangdong , 518109, China.）

深圳市寶安人民醫(yī)院普外科,廣東518109

文章摘要：目的：探討小兒外科病房護(hù)理管理中人性化服務(wù)的應(yīng)用效果。方法從2013年1月起，對(duì)我院小兒外科病房護(hù)士進(jìn)行人性化護(hù)理管理，如調(diào)整排班制度、完善激勵(lì)機(jī)制、合理配置人力資源、營(yíng)造良好的工作氛圍等，比較人性化護(hù)理管理實(shí)施前后的患兒滿意度、護(hù)理糾紛率、護(hù)理投訴率等。結(jié)果人性化護(hù)理管理實(shí)施后的患兒總滿意率、護(hù)理質(zhì)量評(píng)分均顯著高于實(shí)施前，P＜0．05；實(shí)施后的護(hù)患糾紛率、護(hù)理投訴率均顯著低于實(shí)施前，P＜0．05。結(jié)論在小兒外科病房開(kāi)展人性化護(hù)理管理，有助于激發(fā)護(hù)理人員工作熱情，提升護(hù)理質(zhì)量及護(hù)理人員的整體素質(zhì)，和諧護(hù)患關(guān)系，，提高患兒滿意度，減少護(hù)患糾紛。

Abstr：Objective This article aimed to investigate the effects of human services in nursing management in pediatric surgical ward.Methods Since January 2013, human care management was executed in pediatric surgical ward of our hospital, measures such as adjust the scheduling system, improve the incentive mechanism, the rational allocation of human resources, create a good working atmosphere, were done. Satisfaction, dispute rate care and nursing complaint rate before and after humane care management was implemented were compared.Results After the humane care management was executed, overall satisfaction rate of children with and the quality of care scores were significantly higher than that before the implementation （ P〈0.05）.After the implementation nursing disputes rate and care complaints were significantly lower than that before the implementation （P〈0.05）.Conclusions The implement of humane care management in pediatric surgical ward could help stimulate enthusiasm of nurse stuff, improve the overall quality of care and quality of nurses, tuneful nurse-patient relationship, improve satisfaction and reduce nurse-patient disputes.

文章關(guān)鍵詞：

Keyword：:Pediatric surgical ward Human services Nursing management

  本文關(guān)鍵詞：人性化服務(wù)在小兒外科病房護(hù)理管理中的應(yīng)用，由筆耕文化傳播整理發(fā)布。