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對(duì)H公司物流服務(wù)提供商的評(píng)選研究

發(fā)布時(shí)間:2020-12-09 08:30
  隨著互聯(lián)網(wǎng)的發(fā)展及電商的繁榮,供應(yīng)鏈物流的價(jià)值日益凸顯,其不僅是保證商流順暢進(jìn)行的物質(zhì)基礎(chǔ),也是實(shí)現(xiàn)“以顧客為中心”理念的根本保證。為降低成本、提升競(jìng)爭(zhēng)優(yōu)勢(shì),促進(jìn)企業(yè)發(fā)展,更多的制造型企業(yè)選擇將重心傾向于產(chǎn)品的開(kāi)發(fā)、生產(chǎn)、銷(xiāo)售等核心業(yè)務(wù),而把物流業(yè)務(wù)外包給專(zhuān)門(mén)從事物流管理的企業(yè),此時(shí),企業(yè)如何有效地綜合評(píng)價(jià)與選擇物流服務(wù)商即成為首先需要考慮的問(wèn)題之一。目前國(guó)內(nèi)部分公司多數(shù)采用的是總成本法,即對(duì)備選物流供應(yīng)商的報(bào)價(jià)進(jìn)行比較,以“最低價(jià)”為標(biāo)準(zhǔn)選擇物流服務(wù)供應(yīng)商。但是這種方法可能存在著服務(wù)質(zhì)量難以保證、信息化管理效能低下等弊端,不利于客戶(hù)的滿(mǎn)意度乃至于企業(yè)自身的發(fā)展。H公司作為一家化工企業(yè),在前期同樣采用了總成本分析法,作為選擇物流服務(wù)供應(yīng)商的方法,并且缺乏完整的物流供應(yīng)商的評(píng)價(jià)指標(biāo),致使企業(yè)物流費(fèi)率較高、到貨率不穩(wěn)定,顧客投訴率較高等。為改善物流管理方式,引入了物流戰(zhàn)略聯(lián)盟思想,設(shè)定了完整、科學(xué)、合理的評(píng)價(jià)指標(biāo),運(yùn)用層次分析法計(jì)算最終得出結(jié)果。本文研究的H公司基于戰(zhàn)略合作角度,通過(guò)層次分析法評(píng)選出物流供應(yīng)商,也通過(guò)分指標(biāo)得分情況,評(píng)價(jià)其目前的不足,并針對(duì)性的提出了改進(jìn)的對(duì)策建議。從而使得... 

【文章來(lái)源】: 李玲 廣東外語(yǔ)外貿(mào)大學(xué)

【文章頁(yè)數(shù)】:89 頁(yè)

【學(xué)位級(jí)別】:碩士

【文章目錄】:
ACKNOWLEDGEMENTS
ABSTRACT
摘要
Chapter Ⅰ Introduction
    1.1 Research Background and Significance
        1.1.1 Research Background
        1.1.2 Research Significance
    1.2 Research Contents and Methods
        1.2.1 Research Contents
        1.2.2 Research Methods
Chapter Ⅱ Literature Review
    2.1 Concept of Logistics Service
    2.2 Theory and Methods for Logistics Supplier Provider's Selection
        2.2.1 Research Theory on Supplier Selection Indicators
        2.2.2 Brief Introduction of Supplier Selection Methods
    2.3 Strategic Alliance
        2.3.1 The Overview of Strategic Alliance
        2.3.2 Motivation of Strategic Alliance
        2.3.3 Selection of Strategic Alliance Partners
    2.4 Applicability Analysis of Strategic Alliance Theory
        2.4.1 External Favorable Market Environment
        2.4.2 Reliable Support of Information Technology
        2.4.3 Internal Advantages of Logistics Strategic Alliance
Chapter Ⅲ H Company's Logistics and Supplier Selection Status and Analysis
    3.1 General Profile of Company H
    3.2 The Analysis of H Company Logistics Status
        3.2.1 H Company's Current Logistics Situation
        3.2.2 Logistics Management Problems of H Company
    3.3 Analysis on Current Situation of Logistics Supplier Selection in H Company
        3.3.1 H Company's Logistics Supplier Selection Method
        3.3.2 H Company Logistics Supplier Evaluation Method
        3.3.3 H Company's Logistics Supplier Selection and Evaluation Problems
    3.4 The Summary of this Chapter
Chapter Ⅳ Optimization Design of Logistics Supplier Selection Method
    4.1 Composition of Logistics Supplier Evaluation Index System of H Company based on Strategic Alliance
        4.1.1 Principles for Establishing Evaluation Index System
        4.1.2 Composition of Evaluation Index System
    4.2 Evaluation Index Effectiveness Test
        4.2.1 Questionnaire Survey and Data Collection
        4.2.2 Reliability and Validity Test
    4.3 Overview of Analytical Hierarchy Process Steps
        4.3.1 Establishing Hierarchy Model
        4.3.2 Construction of Judgment Matrix
        4.3.3 Calculate the Single Order Right Vector and Do the Consistency Test
        4.3.4 Calculate the Total Sort Right Vector and Do the Consistency Test
        4.3.5 Hierarchical Ranking and Decision Making
    4.4 Supplier Selection Method after Optimization of Evaluation Index System.
        4.4.1 Introduction of New Selection Methods
        4.4.2 Advantages of New Selection Method
    4.5 Summary of this Chapter
Chapter Ⅴ An Empirical Study on the Evaluation and Selection of Logistics Suppliers of Company H
    5.1 H Company's Logistics Supplier Evaluation
        5.1.1 Establish H Company's Logistics Service Provider Selection Hierarchy Model
        5.1.2 Acquisition of Judgment Matrix for Selection Evaluation Index of Service Provider
        5.1.3 Consistency Test of Evaluation Indicators
        5.1.4 Index Weight Sorting Summary
    5.2 Logistics Supplier Scoring and Decision Making
    5.3 Analysis on Evaluation Results of Logistics Suppliers
        5.3.1 Analysis on Score of Dimension Index Weight
        5.3.2 Analysis on Index Weight Score of Branch Company
    5.4 Suggestions for Improvement of Logistics Alliance based on Evaluation Results
    5.5 The Follow-up Management Suggestions to Partners
    5.6 The Summary of this Chapter
Chapter Ⅵ Conclusions and Prospects
    6.1 Research Conclusion
    6.2 Research Prospect
REFERENCES
APPENDIX



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